- Graduates and young employees perceive the company as old fashioned and competitors attract talented, younger staff
- Costs increase as a company is restrictively aligned with Microsoft or Apple products
- Inefficient practices of emailing pdf or word documents continues
- Time in checking emails results in reduced productivity
- Reduced moral due to old work practices and the company not keeping up the pace of change
- The water cooler news is not transformed to an online experience
- Restrictions in communication and collaboration due to a global workforce and community, and inefficient practices
- Inability to find relevant company information due to old file systems
- Reputation amongst customers and suppliers
- Inability to engage in two way dialogue with customers, and possibly build goodwill
- Restricted ability to communicate and market to customers
- Inability to conduct relevant competitor analysis
- Inability to rapidly respond to aggrieved customers
- Restricted ability to operate remotely or in a mobile environment
- Unexpected outcomes associated with adopting new technology may not occur
- Potential customers may not be aware of the company – Customers may develop a positive attitude without actually purchasing products, or interacting with staff
- The static web site does not adequately portray the company, staff and its vision
- The company may be getting an ineffective return on marketing dollars spent in print or other media
- Delayed communication to customers due to old practices
- Many customers will form an online opinion, whether you are there or not – it is better to positively guide this experience
- Many Web 2.0 tools are open source, and cheaper to maintain and initiate
via
Pete Wildermuth, based on a checklist by
Dion HinchCliffe